Prove your dedication | Nudge Newsletter


Prove Your Dedication

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Imagine your hometown football club booked Swedish legend Ibrahimovic to host a 2-hour training session with local children.

That’s what 113 participants at the Stockholm School of Economics were asked to imagine in 2017¹.

But there was a catch.

Half were told the club spent almost no time persuading Ibrahimovic, with the manager saying:

"It's fantastic that it was so easy to persuade you to come."

The others were told booking Ibrahimovic took extreme dedication and patience, with the manager contacting dozens of people, flying to Sweden and negotiating over the course of a year.

In this scenario, Ibrahimovic only agreed after the manager offered to act as his personal tour for a full weekend.

Those told Ibrahimovic needed almost no persuading rated the event at 7.49/10.

But those told about the dedication and patience needed to create the event rated it at 8.32/10, 10% higher.

Dedication changes perception.

A brand that shows the dedication they've put into their product will be preferred.

There are plenty of examples of brands using this bias.

Every Birkin bag is made by a single craftsman, usually in one of Hermès' French factories, and requires between 15 and 20 hours' work. Each bag sells for £10,000.

Pixar ran PR stories revealing that a single frame for the movie Monsters University took hours 29 hours to render.

And Guinness state that their beer takes 119.5 seconds to pour.

Dedication alters perception.

It makes a leather bag as expensive as a car, a stout more flavoursome and a football training session appear better quality.

How could you showcase your dedication in your work?


There are 575+ more insights like this in the Nudge Vaults.

Subscribers can access VaultsGPT to ask for advice. For example, I asked VaultsGPT for tips on how to showcase dedication.

It gave three fantastic tips, all backed with evidence.

Get access to the Vaults right now →

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Cheers,

Phill

¹Söderlund, M.Söderlund, M., & Sagfossen, S. (2017). The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction. Journal of Retailing and Consumer Services, 39, 219–229.

As a behavioural science practitioner, I believe in the peak-end rule.

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