Praising a competitor won't harm your brand.After viewing a tweet where Kit Kat praised Twix: "Competitor or not, congrats on your 54 years in business! Even we can admit—Twix are delicious.” Participants were more inclined to purchase Kit Kat, while their preference for Twix remained steady. |
Commending competitors can elevate your brand's likability. Which is why I'll shout out my three favourite newsletters:
Subscribe to them all—they're wonderful. Cheers, Phill |
I spend 18 hours each week turning marketing psychology into readable newsletters.
Labour Looks Smarter Read online Last week I shared one of my unhinged theories with you Many of you rightly pointed out that one study from 2011 is hardly enough to draw lofty conclusions. Fair enough, I've gathered some more evidence. Starting with an imaginary story from my barbers. A good barber is a slow barber Imagine you go to your local barbershop. Your normal barber is on holiday, so you're assigned to someone new. Typically your barber spends 45 minutes cutting your hair. He's not...
Labour Illusion Read online I have a slightly unhinged theory that most websites lie to me. I know you're reaching for the unsubscribe button, wondering how many tin foil hats I can fit on my massive hat, but wait. I have some evidence. In 2025, most of the major LLM models made an almost identical update. Claude, ChatGPT, Gemini and many others started to show what they were thinking. What Claude told me when I asked it if websites were lying to me. According to Claude, Anthropic does this...
Prove Your Dedication Read online Imagine your hometown football club booked Swedish legend Ibrahimovic to host a 2-hour training session with local children. That’s what 113 participants at the Stockholm School of Economics were asked to imagine in 2017¹. But there was a catch. Half were told the club spent almost no time persuading Ibrahimovic, with the manager saying: "It's fantastic that it was so easy to persuade you to come." The others were told booking Ibrahimovic took extreme...